Q: How can I prevent my food from defrosting when traveling home from the store?
A: At Frozen for You we have very strict internal guidelines in order to maintain the integrity of our cold chain at all times. Once you have purchased the product from our retail store it becomes your responsibility to do the same. We recommend that you purchase our thermal shopping bags in order to keep your products frozen while it travels from our kitchen to yours. Alternatively you can bring your own cooler box from home and we’ll happily pack your frozen items in your cooler – for best results remember to add some icepacks.
Q: What if my food defrosts in transit?
A: Despite your best efforts to keep your food frozen by using a thermal bag or cooler box with ice packs, long car journeys in the heat may result in some defrosting. Should the product defrost, ensure that you keep it refrigerated and eat it within 48 hours. Another helpful tip – if there is a risk of your food defrosting, to avoid any spillage or mess, pack your food so that it’s sitting upwards in its container.
Q: Can I reuse the thermal bags?
A: Yes. Our thermal bags will not only keep your items nice and cool, they can be reused for later purchases. You can fit up to three large meals in each bag or a mix of tray sizes and containers.
Trays and Containers
Q: Can I use the Frozen for You containers and trays in the microwave and/or oven?
A: Yes. The Frozen for You meal containers and trays are microwave and oven proof however *they are not suitable for grilling* as this will cause melting or burning of the container. It’s also important to note that they can become quite malleable after heating. To avoid risk of burning or injury we always recommend placing your Frozen for You meal on top of a baking tray or microwavable dish.
Q: Why do the instructions say I need to place my meal on a baking tray?
A: The Frozen for You trays and containers can become quite malleable after heating. We recommend placing your Frozen for You meal on top of a baking tray or microwavable dish to ensure easy handling of the hot tray or container and to help reduce risk of burning or injury.
Q: I’ve noticed that the food trays become quite malleable after heating, will this impact on the safety and taste of my food?
A: Frozen for You meal trays and containers adhere to international food safety standards (ISO Certification) and are guaranteed safe for use in ovens and microwaves up to 200 degrees Celsius – ensuring no negative impact to the taste or quality of the food.
Q: Are your food trays and containers BPA free?
A: Yes, our food trays and containers are all BPA free.
Q: Are your food trays and containers recyclable?
A: Yes, Frozen for You meal trays and containers are PET recyclable and can be included as part of your plastic recycling.
Q: Can I reuse the Frozen for You food tray or container after it’s been heated?
A: While it’s not recommended by the manufacture to reuse the trays and containers a second time for heating purposes, they are in fact very durable. In addition to recycling you could consider reusing them for organising and storing house-hold items.
Q: Does freezing food have an impact on food safety?
A: Freezing food increases the longevity of the food because the water content of the food freezes – this prevents bacteria from multiplying and food spoiling. As long as the food remains frozen, it is one of the safest food-storing methods.
Q: Is it ok if my product contains a white layer of ice crystals on the surface?
A: It’s perfectly normal for ice crystals to form on the top layer of food which has been stored in the freezer. This is commonly referred to as freezer burn and occurs when water molecules within frozen food form ice crystals and migrate to the surface of the food. The good news is that food with a top layer of ice crystals is perfectly safe to eat and won’t affect the delicious taste or quality of your meal once heated.
Q: At what temperature should I keep my frozen food?
A: According to the FDA, it is recommended that food should be kept frozen at -18 degrees Celsius. To ensure your freezer is working at its best, avoid freezing too many things at once as this can cause your freezer to warm up.
Q: What if my plans changed and my Frozen for You product has already defrosted?
A: Plans change, dinners are rescheduled, guests cancel etc. Should the product defrost, ensure you keep your meal refrigerated and eat it within 48 hours.
Q: Can I refreeze my food after it has been defrosted?
A: No. This is not advisable. Avoid refreezing food which has already been frozen and thawed. Food which is frozen for a second time is more likely to have a higher bacteria count. Should your Frozen for You product defrost, ensure you keep it refrigerated and eat it within 48 hours.
Q: What is the safest way to defrost food?
A: When thawing frozen food, it’s best to place it in a refrigerator that reaches no more than 5 degrees Celsius until it is ready to be heated. This will help to minimise the bacterial growth and risk of potential illness.